In order to reset your forgotten password (once you've requested a password reset as described here) you'll need to follow the instructions sent to the registered e-mail address. This ensures you made the request yourself and are not a victim of malicious activity.
The e-mail we send will contain a reset link in the following form (where
[code] is a unique 20 character
Follow the link
Click on the link in the e-mail to open the password reset page. The reset code will be automatically pre-filled for you.
Alternatively you can enter the code manually by directly opening the password reset page and typing it into the Activation Code field.
Submit the form
Fill in the rest of the fields with your user information and click the Reset Password to finalize the process.
If the code is valid, you'll get a success notification and your password will be updated immediately.
Fill in a memorable password you'll use to login.
We don't have any requirements to the symbols you use in your password, but we do require that you choose a non-common, strong password for better security.
As you type, a progress bar will tell you how strong your password is and how you can make it even stronger.
For the best possible security we recommend using a popular password manager instead of memorizing your password:
- LastPass: lastpass.com
- KeePass: keepass.info
- Keeper: keepersecurity.com
- Password Safe: pwsafe.org
- Dashlane: dashlane.com
Password (again) Required
Repeat the same value you've used in the
Re-typing your password minimizes the chances you've accidentally entered a wrong symbol.
Once you've successfully updated your password you'll be ready to login and begin using the app.
Here's a list of common issues you might encounter and their solutions.
One of the most common reasons why you're not receiving e-mails from us is that your e-mail provider might be marking them as spam.
If you worry this could be the case, make sure to check your spam folder, mark e-mails as "not-spam", and possibly
[email protected], if your provider supports it.
If you're still not receiving any e-mails from us after more than 30 minutes, contact us directly at: [email protected].
Some e-mail providers might strip URLs and make links non-clickable. If this is the case for you, you can manually copy the URL and paste it into your browser's address bar to open it.
Reset codes have a short lifespan, so once enough time passes they expire and become invalid. This and also a simple mistyping of the code can result in an invalid reset code error.
In such cases you can request a new reset code following this guide: Lost Password.
If you experience a problem not covered by the list you can always reach us at: [email protected].