# Lost Password

# Introduction

Any time you lose or forget your password you can request for it to be reset on this page:

Lost Password

# Submit the form

Fill in all fields with your user information and click the Send button to request a new password reset code.

We'll e-mail a reset link on the specified address, which you can use to update your password.

# E-mail Address Required

Fill in the e-mail address you've used during registration.

# Next steps

Once you've successfully requested a new password reset code you'll need to check your inbox and follow the link to finalize the process.

Reset Password

# Troubleshooting

Here's a list of common issues you might encounter and their solutions.

Requesting a new password reset code is not possible while the old one is still active. If you try to do so you'll get an error notification.

Simply wait 10 minutes before requesting a new code.

One of the most common reasons why you're not receiving e-mails from us is that your e-mail provider might be marking them as spam.

If you worry this could be the case, make sure to check your spam folder, mark e-mails as "not-spam", and possibly whitelist [email protected], if your provider supports it.

If you're still not receiving any e-mails from us after more than 30 minutes, contact us directly at: [email protected].

Some e-mail providers might strip URLs and make links non-clickable. If this is the case for you, you can manually copy the URL and paste it into your browser's address bar to open it.

If you experience a problem not covered by the list you can always reach us at: [email protected].