# Activate Account

# Introduction

In order to become fully functional each registration needs to be confirmed following the instructions sent to the registered e-mail address. This ensures you are the owner of the e-mail address and not a victim of malicious activity.

The e-mail we send will contain a confirmation link in the following form (where [code] is a unique 20 character activation code):


# Follow the link

Click on the link in the e-mail to open the account activation page. The confirmation code will be automatically pre-filled for you and the form will be submitted.

If the code is valid, you'll get a success notification and your account will be activated immediately.

Alternatively you can enter the code manually by directly opening the account activation page and typing it into the Activation Code field, then clicking the Activate Account button.

Activate Account

# Next steps

Once you've successfully activated your account you'll be ready to login and begin using the app.


# Troubleshooting

Here's a list of common issues you might encounter and their solutions.

One of the most common reasons why you're not receiving e-mails from us is that your e-mail provider might be marking them as spam.

If you worry this could be the case, make sure to check your spam folder, mark e-mails as "not-spam", and possibly whitelist [email protected], if your provider supports it.

If you're still not receiving any e-mails from us after more than 30 minutes, contact us directly at: [email protected].

Some e-mail providers might strip URLs and make links non-clickable. If this is the case for you, you can manually copy the URL and paste it into your browser's address bar to open it.

Activation codes have a short lifespan, so once enough time passes they expire and become invalid. This and also a simple mistyping of the code can result in an invalid activation code error.

In such cases you can request a new activation code following this guide: Reactivate Account.

If you experience a problem not covered by the list you can always reach us at: [email protected].